Policies
Baan Sabai Hideaway is currently preparing to open. The policies below outline our standard guest policies. Some details (including specific rates, times, and fees) will be confirmed before opening and may be adjusted.
1. Check-in and Check-out
- Check-in time: from 2:00 PM
- Check-out time: by 12:00 PM (noon)
- Early check-in and late check-out are subject to availability and may incur additional charges
2. Reservations and Enquiries
Until online booking is enabled, all stays begin as a reservation enquiry. A booking is confirmed only when our team has confirmed availability and rates with you in writing and any required deposit has been received.
3. Payment and Deposits
- Accepted payment methods and any deposit requirements will be confirmed at the time of booking
- A deposit may be required to secure a reservation; the amount will be communicated before confirmation
- Final balances are settled prior to or at check-out as agreed
4. Cancellation and No-Show
- Cancellation policies and any applicable fees will be confirmed at the time of booking
- Guests who do not arrive on the confirmed date without prior notice may be treated as a no-show
- Cancellations due to documented force majeure will be handled with flexibility and in good faith
5. Modifications
Requests to modify a confirmed booking (such as date changes or room changes) will be accommodated subject to availability and may affect the rate.
6. Children and Extra Guests
- Children are welcome
- Occupancy limits, extra-bed arrangements, and any associated charges will be confirmed at the time of booking
7. Pets
Pet policy details will be confirmed before opening. Please contact us in advance if you wish to bring a pet.
8. Smoking
Smoking is not permitted inside rooms and enclosed indoor areas. Designated outdoor smoking areas may be provided.
9. Quiet Hours
To ensure all guests enjoy a peaceful environment, we observe quiet hours from 10:00 PM to 7:00 AM.
10. Guests and Visitors
Registered guests are responsible for the conduct of their visitors. The resort reserves the right to limit visitors in guest areas.
11. Damages
Guests are responsible for any damage caused to the property or its contents during their stay and may be charged accordingly.
12. House Rules
- Please respect other guests, staff, and the property at all times
- Illegal activity is strictly prohibited
- The resort reserves the right to refuse service or ask guests to leave where conduct warrants it
13. Force Majeure
We are not liable for changes or cancellations caused by circumstances beyond our reasonable control, including natural disasters, public health emergencies, or government actions.
14. Changes to These Policies
We may update these policies at any time. The updated version will be posted on this page with the revised date.
Last updated: October 2026.