Privacy Policy
Baan Sabai Hideaway ("we", "us", "our") respects your privacy and is committed to protecting your personal data in accordance with the Personal Data Protection Act B.E. 2562 (2019) of Thailand ("PDPA") and other applicable laws. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, submit a reservation enquiry, or correspond with us.
1. Data Controller
Baan Sabai Hideaway is the data controller responsible for your personal data collected through this website. For any privacy matters, please contact us using the details in Section 11.
2. Information We Collect
Information you provide directly: When you submit a reservation enquiry or contact message, we collect the details you choose to provide, including your name, email address, phone number, country, number of guests, preferred room, requested check-in and check-out dates, and any special requests or messages.
Information collected automatically: When you browse our website, we may collect technical data such as your IP address, browser type, device information, pages visited, and the dates and times of your visits, through cookies and similar technologies.
3. How We Use Your Information
We use your personal data to:
- Respond to your reservation enquiry and contact you about availability and opening arrangements
- Provide information about our rooms, rates, and services
- Process and manage any future booking or reservation
- Communicate with you about your stay or enquiry
- Improve our website, services, and guest experience
- Comply with legal obligations
We will not use your personal data for marketing without your consent.
4. Legal Basis for Processing
We process your personal data on the following lawful bases:
- Your consent, given when you submit an enquiry or contact form
- The performance of a contract or steps taken at your request before entering a contract
- Our legitimate interests in operating and improving our business and website
- Compliance with legal obligations under Thai law
5. Disclosure of Your Information
We do not sell your personal data. We may share your information with:
- Our own staff and management, where necessary to respond to your enquiry
- Service providers who act on our behalf (for example, email, calendar, and messaging tools), under appropriate confidentiality and data protection terms
- Authorities, where required by law
6. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes described in this policy and to comply with legal requirements. Enquiry data is retained for a reasonable period to allow us to respond and to maintain records of correspondence.
7. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or alteration. However, no method of transmission over the internet is completely secure.
8. Your Rights Under the PDPA
You have the right to:
- Access and obtain a copy of your personal data
- Request correction of inaccurate personal data
- Request deletion of your personal data, subject to legal requirements
- Withdraw your consent at any time
- Object to or restrict certain processing of your data
To exercise these rights, please contact us as set out in Section 11.
9. Cookies
Our website may use cookies to improve your browsing experience. You can set your browser to refuse cookies, though some features of the site may not function properly as a result.
10. Children's Privacy
Our website and services are not directed at children under 18, and we do not knowingly collect personal data from children.
11. Contact Us
For any questions or requests regarding this Privacy Policy or your personal data, please contact us through the contact form on our website or at the contact details published on this site.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with the revised date.
Last updated: October 2026.